How to Access Aged Care
Practical guidance for Australia and the United States
Finding transport support
Plan the journey
Write down the destination, appointment time, return trip and any mobility or communication needs. Ask whether the person needs a ride only, help from the door, or someone to stay during the appointment.
For a wheelchair or walking aid, confirm vehicle access and equipment requirements before booking.
Questions before booking
- Do you serve this postcode and destination?
- How much notice is needed?
- Is the return journey booked separately?
- Can a companion travel and is there an extra charge?
- What happens if an appointment runs late?
- What are the full fare and cancellation terms?
Find and confirm a service
Ask a local council, community transport organisation or care provider about suitable options in Australia. In the United States, ask your Area Agency on Aging about transport in your area.
Do not assume a general ride service provides care or physical assistance. Confirm the support offered directly.