Personal care at home

Start with the person’s preferences

Personal care can involve help with washing, dressing, grooming and using the toilet. Ask the person which tasks are difficult and what they want to keep doing themselves. Agree how privacy, dignity, culture and preferred routines will be respected.

Write down preferred visit times, communication needs and any preference about who provides intimate care. Share sensitive details only through an appropriate private channel.

Questions for a provider

Which tasks can your staff help with, and what is outside their role?
How are workers trained and supervised?
Can we request consistent workers?
What happens if a visit is late or a worker is absent?
How are concerns and changes to the care plan handled?

Arrange and review support

Ask for a written service plan, price and cancellation terms. Start with an agreed routine and review whether the support feels comfortable and reliable. Ask an appropriate health professional about tasks requiring clinical assessment.

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