How to compare care homes

Agree what matters first

Start with the person’s needs and preferences, then compare homes against the same questions. A pleasant building is only one part of the decision.

What daily support is needed?
Which routines, relationships and activities matter most?
What location will make visits and appointments practical?
What communication, language or cultural needs should be respected?

Ask an appropriate professional what level of care is required if this is unclear.

Questions for each visit

Can the home meet the person’s current needs, and what happens if those needs change?
Who provides care during the day and overnight?
How are individual preferences recorded and followed?
What can residents choose about meals, activities and daily routines?
How are families involved with the person’s agreement?
How are concerns and complaints handled?
What are the full fees, optional charges and exit arrangements?
Is a place available, and what are the admission steps?

Take notes during or straight after each visit. Ask for important commitments in writing.

Compare and plan the next step

For each home, record the visit date, contact person, what meets the person’s needs, unanswered questions, total quoted costs and next action. Separate confirmed facts from impressions.

Review written terms with appropriate advice before agreeing. Confirm any claimed registration or approval with the relevant official body.

Residential care overview • Costs and funding • Find services • Checking services

Updated September 2026 • Australia and United States • A general planning guide, not a recommendation of a particular home.