How to Access Aged Care
Practical guidance for Australia and the United States
My Aged Care
My Aged Care is the official starting point for exploring Australian Government-funded aged care. Use its current information to ask about assessment, care options and the next step for your circumstances.
Check current contact options and opening hours. If you prefer help in person, ask about an Aged Care Specialist Officer appointment.
Navigating and getting started with My Aged Care Online
Are you eligible?
Use the official eligibility checker as a starting point. It does not replace an assessment or guarantee access to a particular service.
Apply for an assessment online
Use the official assessment application and explain the help you need. Ask what happens next and keep a record of your enquiry.
Apply for an assessment over the phone.
If you prefer not to apply online, use My Aged Care’s official contact options to ask for assistance with the process.
Looking for a provider?
Search by location and type of support. Confirm each provider’s service area, availability, prices and suitability directly.
Cost of care?
Check current costs for the programme and services relevant to you. Ask for a written explanation of contributions and extra charges before agreeing to care.
Care agreements
Ask for the current agreement that applies to your service. Read the scope, fees, cancellation arrangements, rights and complaints process, and ask questions before signing. Older agreement lists may refer to programmes that have changed.