Find dementia support

At a glance

Dementia support can help with information, practical care questions and connecting with services. If you are worried about memory or thinking, arrange a health assessment rather than diagnosing the cause yourself. This page provides starting points for Australia and the United States.

Prepare for the first conversation

Write down the main concern, when it began and how everyday life is affected. Ask the person what support they would welcome and who they want involved. Keep diagnosis reports and sensitive details for an appropriate private discussion.

Plan your next steps

Australia

Dementia Australia’s National Dementia Helpline is available on 1800 100 500, 24 hours a day. It offers information, guidance and links to support for people living with dementia, families and people concerned about memory.

United States

The Alzheimer’s Association provides a free 24/7 helpline on 800-272-3900. Ask about practical guidance and local resources. Eldercare Locator can also help identify community services.

Questions for a support service

What support is available for the person and for their carer?
Can you help with communication, daily routines or finding local care?
What training do staff have for the person’s particular needs?
Are there costs, eligibility requirements or waiting times?
Is language, cultural or accessible communication support available?

Questions and useful links

What if needs change suddenly?

Seek prompt medical advice about sudden changes rather than assuming they are part of dementia. For immediate danger or a medical emergency, call 000 in Australia or 911 in the US.

How do we choose ongoing care?

Describe the person’s actual needs and ask providers how they would respond. A “dementia-friendly” or “memory care” label alone does not confirm suitability. Keep a clear care plan and review it with the person and relevant professionals.

Create a care summary · Find respite · Find other services

Sources and review

Dementia Australia. (n.d.). The National Dementia Helpline. Accessed 19 September 2026.

Alzheimer’s Association. (n.d.). 24/7 helpline. Accessed 19 September 2026.

About this guide
Australia and United States • Prepared September 2026. Editorial lead: Louise Simon. Independent specialist review has not yet been completed. General information; confirm advice for your circumstances.