How to Access Aged Care

Practical guidance for Australia and the United States

Find home care services

Start with your country

Write down the help needed, the location and when support is required before contacting providers.

Australia: My Aged Care
Government directory for finding aged care providers. Search by location and the type of support needed, then contact providers to confirm suitability and availability.

Find a provider with My Aged Care

United States: Eldercare Locator
A public service of the Administration for Community Living connecting older adults and families with local support.

Open Eldercare Locator

Ask providers the same questions

  • Do you serve this address and provide the help needed?
  • When could support start, and is there a waiting list?
  • Who will visit and how is continuity managed?
  • What happens if a worker is unavailable?
  • What are all the charges, including travel and cancellations?
  • How can the person raise a concern or change the arrangement?

Ask for a written service description and itemised quote. Record answers from each provider so you can compare like with like.

Use listings as a starting point

These are official directory starting points, not independently verified recommendations for individual providers. Confirm current fees, availability, registration and suitability directly.

How to check a serviceUnderstand care at homePlan for costsReturn to Find Services

Sources: My Aged Care. (n.d.). Find a provider. Administration for Community Living. (n.d.). Eldercare Locator.

Updated September 2026 • Australia and United States • General educational information.

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