How to Access Aged Care

Practical guidance for Australia and the United States

Area Agencies on Aging explained

Find the agency for your area

An Area Agency on Aging, often called an AAA, serves a defined local area. The relevant organisation depends on where the older person lives.

Use Eldercare Locator to identify an appropriate local contact. Ask which agency serves the person’s address and how to reach its information service.

Have the city, county or ZIP code ready. If you are helping someone who lives elsewhere, use their location.

Explain the support being sought

Give a short description of what is becoming difficult and ask which local services or referral routes could be relevant.

  • Help with meals or transport
  • Support with daily life at home
  • Caregiver information and respite enquiries
  • Social connection and community activities
  • Understanding where to ask about other care options

These are topics to ask about, not a promise that every agency directly provides each service. Ask about local availability, criteria, fees and waiting lists.

Leave with a clear next step

Before ending the conversation, confirm who you should contact next, what information to prepare and whether you need to complete an application.

Keep the name and contact details of the person you spoke with. If your situation changes or the referral does not work, ask where to return for further guidance.

United States guide · How elder care works · Find services

Sources

Administration for Community Living. (n.d.). Area Agencies on Aging.
Administration for Community Living. (2026). Eldercare Locator.

Country: United States. Updated September 2026. Confirm local arrangements directly.

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