How to Access Aged Care
Practical guidance for Australia and the United States
How to Access Aged Care
Practical guidance for Australia and the United States
Find the agency for your area
An Area Agency on Aging, often called an AAA, serves a defined local area. The relevant organisation depends on where the older person lives.
Use Eldercare Locator to identify an appropriate local contact. Ask which agency serves the person’s address and how to reach its information service.
Have the city, county or ZIP code ready. If you are helping someone who lives elsewhere, use their location.
Explain the support being sought
Give a short description of what is becoming difficult and ask which local services or referral routes could be relevant.
These are topics to ask about, not a promise that every agency directly provides each service. Ask about local availability, criteria, fees and waiting lists.
Leave with a clear next step
Before ending the conversation, confirm who you should contact next, what information to prepare and whether you need to complete an application.
Keep the name and contact details of the person you spoke with. If your situation changes or the referral does not work, ask where to return for further guidance.
United States guide · How elder care works · Find services
Sources
Administration for Community Living. (n.d.). Area Agencies on Aging.
Administration for Community Living. (2026). Eldercare Locator.
Country: United States. Updated September 2026. Confirm local arrangements directly.
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