Get help with your next aged care step

What would you like help with?

What help is available?

This is a free advocacy and information website. You can read guides, use the five-question care planner and find links to relevant services without an account or payment.

If a guide has not answered your question, send a brief enquiry through the Contact Us page. Enquiries are reviewed for possible information or signposting. Individual consultations, calls, case management and bookings are not currently offered as confirmed services. We cannot guarantee a personal reply or a response time.

For urgent care or safety concerns, contact local emergency or health services directly.

Prepare a short enquiry

Tell us your country, the broad type of help you are seeking and the question you would most like answered. You do not need to describe everything in your first message.

Are you seeking help for yourself or someone else?
Are you considering support at home or residential care?
What have you tried so far?
What would make the next step clearer?

Please avoid sending medical records, identity documents or detailed financial information through an initial enquiry.

Free guidance and contact arrangements

How to Access Aged Care is a free information and guidance website. There is no charge for our website resources or guidance, and no payment is required. Independent care providers and retailers may charge for their own services or products; check their terms directly.

You may send a brief enquiry, but this does not book a call or guarantee a reply. We do not publish an enquiry response time. No payment is required.

Navigation guidance does not determine eligibility, guarantee funding or replace individual medical, legal or financial advice.

Use the free guides · Find services · Send an enquiry