Get help with your next aged care step

What would you like help with?

If you are unsure where to begin, you can ask about personalised guidance to help organise your questions and explore possible next steps.

Common starting points include understanding the care system, preparing for an assessment, comparing care options and finding the right organisation to contact.

You can use the free educational guides on this website without booking a service.

Contact How to Access Aged Care

Choose the support you want to ask about

Prepare a short enquiry

Tell us your country, the broad type of help you are seeking and the question you would most like answered. You do not need to describe everything in your first message.

Are you seeking help for yourself or someone else?
Are you considering support at home or residential care?
What have you tried so far?
What would make the next step clearer?

Please avoid sending medical records, identity documents or detailed financial information through an initial enquiry.

Free guidance and contact arrangements

How to Access Aged Care is a free information and guidance website. There is no charge for our website resources or guidance, and no payment is required. Independent care providers and retailers may charge for their own services or products; check their terms directly.

Ask what help can be offered and agree any contact arrangements. An enquiry does not confirm an appointment or a response time. If you need to change an agreed call, contact us; no payment is required.

Navigation guidance does not determine eligibility, guarantee funding or replace individual medical, legal or financial advice.

Use the free guides · Find services · Send an enquiry