How to Access Aged Care
Practical guidance for Australia and the United States
Checking services before you choose
What a link means
A link on this website is a starting point for your own enquiries. It is not a guarantee of quality, suitability, availability or government approval.
This website does not currently operate an independently verified provider directory. Use the official starting points on Find Services, then check the details directly.
Checks to make
Before making a decision, ask:
- What services do you provide in my area?
- Are you registered, licensed or approved where required?
- Who will deliver the care, and what training do they have?
- What are the fees, waiting times and cancellation terms?
- How do you handle complaints, missed visits and emergencies?
Check any claimed registration with the relevant official body. Request written service terms and an itemised quote.
Keep your choice under review
Discuss the person’s preferences and include them in decisions as far as possible. Review whether the service is meeting the agreed needs.
Service details and availability can change. Confirm information again before entering an agreement.
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Updated September 2026 • Australia and United States