Using this website’s information

General educational information

How to Access Aged Care is a free advocacy and information website for older people, families and carers. No payment is required to use our website resources or guidance.

Use information at your own risk

You use this website, its guides, downloads and information at your own risk. You are responsible for checking whether information is current, accurate and suitable for your circumstances before acting on it.

The information is general and does not replace personalised medical, legal, financial or other professional advice. We do not provide an individual care assessment or determine eligibility for services or funding.

Confirm current details

We aim to provide useful information, but do not guarantee its accuracy, completeness, currency or suitability for a particular purpose. Rules, fees, services and availability can change. Confirm details with the relevant government agency, provider or qualified professional.

External links and product or service information are starting points, not guarantees of suitability or outcomes. Independent providers and retailers may charge for their own services and products. Country-specific guidance applies only to the system identified.

To the extent permitted by applicable law, How to Access Aged Care is not liable for loss or damage arising from reliance on information on this website or linked resources. Nothing in this disclaimer excludes or limits rights, remedies or liability that cannot lawfully be excluded or limited.

Get appropriate help

Seek qualified advice before making decisions about health, care, legal matters or finances. Do not delay medical care because of information on this website.

The contact form is for general enquiries and is not an emergency service. For immediate danger or a medical emergency, call 000 in Australia or 911 in the United States.

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Updated September 2026 · Australia and United States