Ask for guidance about care at home

At a glance

Use this enquiry route if you want help organising the practical questions around care at home. Explain the tasks becoming difficult, what support is already available and the decision you need to make. Our website and guidance are free. No payment is required. Ask what help can be offered.

Prepare your starting point

Think about a typical day, including mornings, evenings and weekends. Note what the person wants to keep doing independently and where assistance would help. Separate clinical questions from practical service arrangements.

Plan your next steps

Useful information for an initial enquiry

Country and general location.
The main tasks or gaps you want to discuss.
Whether an assessment or funding decision has already happened.
Any time constraint and what has already been arranged.
The kind of output you would find useful, such as a question list or next-step plan.

Questions before agreeing to help

Ask what help is available, who provides it, timing and any follow-up. Our guidance is free. Confirm whether provider comparisons cover the whole market or only selected organisations, and ask about any referral relationships. Do not treat an enquiry response as confirmation that care workers are available.

Questions and useful links

What needs a health professional?

Questions about symptoms, medicines, safe transfers and clinical care should go to the appropriate treating professional. Practical guidance does not replace an assessment of what care is safe or suitable.

Read before enquiring

The free home-care guides may help you identify a specific question. Keep detailed health records and identity documents out of the initial message.

Explore care-at-home guides · Compare home-care services · Ask about home-care guidance

Sources and review

Service enquiry information. Our website and guidance are free. Confirm availability and scope; care provision and funding are not guaranteed.

About this guide
Australia and United States • Prepared September 2026. Editorial lead: Louise Simon. Independent specialist review has not yet been completed. General information; confirm advice for your circumstances.