How to Access Aged Care

Practical guidance for Australia and the United States

When a parent lives alone and you are worried

Describe what you have noticed

Living alone does not, by itself, tell you whether someone needs more care. Start with the person’s own experience and specific changes you have noticed.

Choose a calm time to ask what is going well and what has become harder. Listen before proposing a solution.

  • Are daily tasks taking more effort?
  • Is transport or shopping becoming difficult?
  • Is the person getting the contact they want with others?
  • What help would they welcome?

Avoid treating the conversation as a test of independence. The aim is to understand what would make everyday life work better.

Agree on a practical plan

Make a short list of priorities together. Start with a manageable change that the person is comfortable trying.

Examples to discuss include a regular check-in, help with shopping, transport to an appointment or an enquiry about a local support service.

  • What will happen?
  • Who has agreed to help?
  • When will it start?
  • What is the backup if that person is unavailable?
  • When will you review whether it helped?

Seek the person’s agreement before sharing their information or arranging services on their behalf.

Know when to seek further help

If there are concerns about health, safety or a sudden change, contact an appropriate professional promptly. This guide cannot assess whether an individual is safe at home.

Use the country guide to understand the relevant care pathway and ask for an assessment or further advice where appropriate.

Caregiver help · Care at home · Find services

Country relevance: Australia and United States. Updated September 2026. General conversation and planning guidance. For immediate danger, contact local emergency services.

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