How to Access Aged Care

Practical guidance for Australia and the United States

Ask about a caregiver consultation

At a glance

A caregiver consultation enquiry can focus on the practical decisions and responsibilities you are managing. Describe what is difficult and what you would like to leave a discussion knowing. Our website and guidance are free. No payment is required. Ask what help is available before arranging a conversation.

Possible discussion topics

Examples include preparing a family conversation, organising care tasks, identifying questions for providers or mapping a next step. This is not a counselling or clinical treatment offer; ask what support is actually available for your needs.

Plan your next steps

Prepare for an enquiry

  • Summarise your caring role and the person’s general support needs.
  • Choose the main question you want to work on first.
  • List what is already arranged and where the gaps are.
  • Note your practical limits around time, distance and other responsibilities.
  • Say whether the person receiving care wants to take part and what information they have agreed you can share.

Before agreeing to a session

Ask who will provide it, their relevant experience, the conversation format and length, availability and any follow-up. Confirm the boundary between practical guidance and matters requiring a health, legal or financial professional.

Questions and useful links

Need support for your own wellbeing?

Use the carer-support guide for official and community starting points. Speak with a health professional about persistent distress or health concerns. The contact form is not an emergency or crisis service.

Send a brief request

Keep the first message to your region, main question and preferred way to be contacted. Do not attach another person’s sensitive records without an appropriate basis and a secure process.

Find carer support · Read caregiver guides · Enquire about a consultation

Sources and review

Service enquiry information. A submitted enquiry is not a confirmed appointment. Our guidance is free and no payment is required.

About this guide
Australia and United States • Prepared September 2026. Editorial lead: Louise Simon. Independent specialist review has not yet been completed. General information; confirm advice for your circumstances.

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