How to Access Aged Care
Practical guidance for Australia and the United States
Frequently Asked Questions: Australia
Practical answers about assessments, support, fees and choosing services in Australia. Programme details can change; confirm your circumstances with My Aged Care.
Eligibility and Assessment
Where do I start?
My Aged Care is the starting point for Australian Government-funded aged care. Ask about an assessment and explain what is becoming difficult at home.
What happens after an assessment?
Ask for a clear explanation of the outcome, approved support and next steps. Approval does not mean every provider has an immediate vacancy. Confirm availability and any contribution before agreeing to services.
Services
What help can I receive at home?
Support can include help with daily activities and other assessed needs. Support at Home replaced Home Care Packages and Short-Term Restorative Care in November 2025. Ask My Aged Care which current pathway fits your circumstances.
What if I need a break or more support?
Ask about respite, short-term support or residential care. Availability and eligibility vary. If your needs change, ask for a review.
How long will I wait?
There is no single waiting time. Ask about your current status, provider availability and suitable interim help.
Cost
What will I pay?
Costs depend on the programme, service and your circumstances. Request a personalised written explanation of contributions, service prices and extra charges. Older fee summaries may no longer apply.
Start with My Aged Care cost guidance. For decisions about assets, benefits or financial arrangements, seek advice suited to your situation.
Quality and Safety
How do I compare providers?
Check the official provider directory, ask about staff experience and backup cover, and discuss the person’s preferences. A listing alone is not a quality guarantee.
How can I raise concerns?
Ask the provider for its complaints process and who will respond. Keep a record of concerns and agreed actions. Check the Aged Care Quality and Safety Commission for regulatory information and support.